Project Description

Nurturing your COINS investment

Don’t mind us… we mind you!

The purpose of the Minder Service is to bridge the gap between users of COINS and the COINS Support desk.

We do this by managing and administering the COINS system on your behalf meaning that you do not need to develop knowledge and expertise in areas that are not often used by you or require a degree of technical expertise which you may find difficult to develop or retain.

The service covers:

  • Administration of users, modules, companies and environments
  • Assistance with upgrades including liaison with COINS, full QA testing and sign off
  • Service packs and fix deployment
  • Support from Henley Information Systems – log your queries on our Ticketing System for prompt turnaround and track call progress
  • Logging and progressing tickets with COINS tech. on your behalf
  • Form changes – aesthetic changes to existing printed documents
    (orders, invoices, certificates, remittances).
MINDER VIDEO OVERVIEW
COINS partner logo

Other Services

Implement

We can guide, plan and implement standard to bespoke solution builds.

Plan & Guide

Why not let our team of experts look after your system implementation for you?

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Training

Step by step module walkthroughs tailored to your COINS design and build.

Our place or yours!

Learn more about how our tailored training programmes can save you time & money.

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Support

Create, view & manage support queries from one, convenient portal.

We're here for you!

Let us solve the problem with our modern, informative online support ticketing solution.

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Upgrades

Let us manage your upgrades and worry about testing & troubleshooting.

Keeping up to date

Our upgrade service keeps you fully up to date with the latest software functionality.

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