HISL Managing Director, Eithne Rosenmeier, believes COINS features can alleviate process inefficiencies which are affecting COINS customers working remotely.
“In the past, the implementation of processes and data security in your organisation may have been heavily reliant on having easy access to, and visibility of, your workforce. Now, while remote working remains the norm, issues which might easily have been solved face to face can cause hold-ups”.
We have identified three particular challenges facing business leaders at this time. Firstly, using workflows to reduce stop-start blockages in the approvals chain. Secondly, ensuring staff have access to data at the appropriate security to avoid unsupervised workers opening data that they shouldn’t and thirdly, relieving strain on IT staff, whose priority is supporting remote working with limited time to provide support with process and coding COINS queries.
Our experienced team of consultants can help you leverage COINS functionality to replicate the physical nature of being in the office. These solutions can overcome these remote-working challenges, avoid hold-ups, manage data security and ensure the smooth running of BAU:
- Our Minder service keeps BAU on track
Our ‘Minder’ service is an online portal offering all-day support from highly trained consultants answering ‘how-to’ and ‘why is this not working?’ queries as well as user access issues and regression testing for upgrades. This popular service can keep BAU on track by reducing the strain on IT staff and ‘super-users’ who might not be accessible during remote working.
- Workflow and financial controls keep things moving
We can support your team to implement workflows and set buying limits to reduce process inefficiencies and ensure appropriate financial controls are in place thereby enabling BAU to continue seamlessly outside the office space.
- User groups ensure smooth running of process and improve securityTo deliver greater transparency of user access and the segregation of duties, we can support you with access to our pre-built user groups. This process improves efficiency, supports home-working and should alleviate any security concerns from your management team and auditors.
Contact us through our online enquiry form, or email Lindsey@hisl.co.uk for more information about any of these services.